We’re here to help! Please use the forms below to ask a question or submit a comment, complaint, suggestion, or compliment. Please share as much detail as possible so that we can properly address your concern.
Need to schedule a ride? Please call us at (616) 842-3200. We are unable to accept ride requests via email or Facebook message.
Language assistance is available free of charge. Please call (616) 842-3220 or visit us at 440 N Ferry Street, Grand Haven, MI 49417.
Standing Order Request
To submit a Standing Order request, please fill out the form below. You can find more information about Standing Orders here.
Report A Hazard
We serve our communities and you can help us with your observations of any safety hazards. If you have information on a safety issue or a potential hazard that may affect our service, we encourage you to share it with Harbor Transit management. You may report a hazard by completing the online form below; calling us on the phone at 616-842-3200; sending a letter to us at 440 N Ferry Street, Grand Haven, MI 49417; or by requesting a Recommendation Form from one of our drivers.
FTA Definition of a Hazard: Any real or potential condition that can cause injury, illness, or death; damage to or loss of the facilities, equipment, rolling stock, or infrastructure of a public transportation system; or damage to the environment. Examples: 1. Vegetation blocking signs and limiting visibility at stops, 2. Lack of employee performance monitoring, 3. Wildlife (deer on roadway)
This is the place for any other comments that you have about The Rapid or its services. Comments left here will be shared with the appropriate staff member and management for review.
If you would like to leave a complaint or compliment about a specific incident, please fill out the ‘Customer Service’ form with all required information. Complaints left in this form will not be investigated.
Customer Service Feedback
We want to make sure we are giving you the best service possible. If you have a compliment or a complaint about our service, please let us know. Complaints entered here will be investigated as per our complaint process. Compliments, where applicable, will be noted in appropriate personnel files.
Due to multiple buses traveling on the road at once, please enter specific information (date, time, route, direction, location, bus number, and a driver description). Without adequate information, our team is unable to investigate complaints.
Advertising With Harbor Transit
Interested in advertising with Harbor Transit? Please fill out the form below and our Marketing Coordinator will be in touch.
Lost & Found
Please complete the form below to report a lost item.
- Be sure to provide a thorough description of the item as well as any identification that might be on or with it.
- Make sure you include a way for us to reach you (phone number and/or email address) if we locate your item.
- It can take more than 24 hours for an item to be found, logged, and processed.
ADA Complaint Form
Any citizen who feels that their Americans With Disabilities Act (ADA) rights have been violated alleging any action prohibited by 49 CFR Parts 27, 37, 38, and 39 may file a complaint with Harbor Transit. Please visit our Policies & Legal page for information on ADA Complaint procedure.
Harbor Transit Location
440 North Ferry Street
Grand Haven, MI 49417-1124
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