Need a Ride? Give us a call! (616) 842-3200

Contact Us

We’re here to help! Please use the forms below to ask a question or submit a comment, complaint, suggestion, or compliment. Please share as much detail as possible so that we can properly address your concern. 

Need to schedule a ride? Please call us at (616) 842-3200. We are unable to accept ride requests via email or Facebook message. 

Language assistance is available free of charge. Please call (616) 842-3220 or visit us at 440 N Ferry Street, Grand Haven, MI 49417.

Standing Order Request

To submit a Standing Order request, please fill out the form below. You can find more information about Standing Orders here. 

Standing Order General Combined
Passenger Name
Passenger Name
First
Last
Passenger Address
Passenger Address
City
State/Province
Zip/Postal
Parent/Guardian Name Submitting This Standing Order
Parent/Guardian Name Submitting This Standing Order
First
Last
I give Harbor Transit permission to send me update emails.

Standing Order Information

Check all the transportation services needed.
PICK-UP TIME: Please enter the time that you would like to be picked up. You may only select a Pick Up OR Drop Off time, not both.
PICK-UP ADDRESS: Please enter the pick-up address below.
PICK-UP ADDRESS: Please enter the pick-up address below.
City
State/Province
Zip/Postal
DROP-OFF TIME: Please enter the time that you would like to arrive at your destination. You may only select a Pick Up OR Drop Off time, not both.
DROP-OFF ADDRESS: Please enter the drop-off address below.
DROP-OFF ADDRESS: Please enter the drop-off address below.
City
State/Province
Zip/Postal
RETURN TRIP PICK-UP TIME: Please enter the time that you would like to be picked up for your return trip.
Days
plus1 Add minus1 Remove
Harbor Transit will send a reminder call the evening before the scheduled pick up(s). It will give a pick up time at the emergency/primary phone number. Please specify phone number, to receive this call, if different than emergency/primary phone number.
By signing this form, the undersigned acknowledges that they have received Harbor Transit's Passenger Rules and Regulations and No-Show Policy.
Name
Name
First
Last
Report A Hazard

We serve our communities and you can help us with your observations of any safety hazards. If you have information on a safety issue or a potential hazard that may affect our service, we encourage you to share it with Harbor Transit management. You may report a hazard by completing the online form below; calling us on the phone at 616-842-3200; sending a letter to us at 440 N Ferry Street, Grand Haven, MI 49417; or by requesting a Recommendation Form from one of our drivers.

FTA Definition of a Hazard: Any real or potential condition that can cause injury, illness, or death; damage to or loss of the facilities, equipment, rolling stock, or infrastructure of a public transportation system; or damage to the environment. Examples: 1. Vegetation blocking signs and limiting visibility at stops, 2. Lack of employee performance monitoring, 3. Wildlife (deer on roadway) 

Report A Hazard
Name
Name
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Last
General Comment

This is the place for any other comments that you have about The Rapid or its services. Comments left here will be shared with the appropriate staff member and management for review.

If you would like to leave a complaint or compliment about a specific incident, please fill out the ‘Customer Service’ form with all required information. Complaints left in this form will not be investigated.

General Comment
Name
Name
First
Last
Customer Service Feedback

We want to make sure we are giving you the best service possible. If you have a compliment or a complaint about our service, please let us know. Complaints entered here will be investigated as per our complaint process. Compliments, where applicable, will be noted in appropriate personnel files. 

Due to multiple buses traveling on the road at once, please enter specific information (date, time, route, direction, location, bus number, and a driver description). Without adequate information, our team is unable to investigate complaints.

Customer Service Complaint
Passenger Name
Passenger Name
First
Last
Time of Incident
Advertising With Harbor Transit

Interested in advertising with Harbor Transit? Please fill out the form below and our Marketing Coordinator will be in touch. 

Advertising With Harbor Transit
Name
Name
First
Last
Lost & Found

Please complete the form below to report a lost item.

  1. Be sure to provide a thorough description of the item as well as any identification that might be on or with it.
  2. Make sure you include a way for us to reach you (phone number and/or email address) if we locate your item.
  3. It can take more than 24 hours for an item to be found, logged, and processed.
Lost and Found
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Name
First
Last
ADA Complaint Form

Any citizen who feels that their Americans With Disabilities Act (ADA) rights have been violated alleging any action prohibited by 49 CFR Parts 27, 37, 38, and 39 may file a complaint with Harbor Transit. Please visit our Policies & Legal page for information on ADA Complaint procedure. 

ADA Complaint Form
Name
Name
First
Last
Address
Address
City
State/Province
Zip/Postal
Country
Name of person filling out this form if other than the complainant:
Name of person filling out this form if other than the complainant:
First
Last
Type of Complaint
Time of Incident

Harbor Transit Location

440 North Ferry Street
Grand Haven, MI 49417-1124

Call Our Office

Office Phone:
(616) 842-3220