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May 18, 2022 Local Advisory Council Meeting Agenda

HARBOR TRANSIT MULTI-MODAL TRANSPORTATION SYSTEM
LOCAL ADVISORY COUNCIL MEETING
AGENDA
May 18, 2022 at 1:15 P.M., GH Community Center

1. Meeting called to order. Carrie Uthe, Chairperson

2. Roll Call: Chrysteen Moelter-Gray, Warren Roosen, Ray Harz, Norman Cunningham, Christina Shannon, Carrie Uthe, Angie Devries, Lisa Greenwood, Heather Phillips

3. Approval of the February 16, 2022 Meeting Minutes

4. General Business / Call to Audience

5. General Business:

A. Review of Ridership: include no-show

B. Customer Survey Results

C. Ridership Recommendations/Concerns

D. Ridership Complaints

6. Finance Report: Dana Appel

7. Operations Supervisor Report: Tom Burghardt

8. Transportation Director Report: Scott Borg

9. General Comments/Discussions from LAC members

10. The Local Advisory Committee’s next meeting is scheduled for Wednesday, August 17, 2022,
1:15pm at the Grand Haven Community Center

11. Adjournment

May 16, 2022 Local Advisory Council Meeting Minutes

HARBOR TRANSIT MULTI-MODAL TRANSPORTATION SYSTEM

LOCAL ADVISORY COUNCIL MEETING

MINUTES

May 18, 2022 at 1:15 P.M., GH Community Center

1. Meeting called to order by Chair Person Carrie Uthe, at 1:14 PM.

2. Roll Call Chrysteen Moelter-Gray, Warren Roosen, Ray Harz, Christina Shannon-not present, Norman Cunningham, Carrie Uthe, Angie Devries-not present, Lisa Greenwood, Heather Phillips

Harbor Transit Staff:  Scott Borg, John Phillips, Tom Burghardt, Mollie Hruskach, Annelise Walker, Teresa Dreese

3. Approval of the May 18, 2022 Meeting Minutes Chrysteen made motion to accept minutes, Ray 2nd the motion.

4. General Business / Call to Audience

5. General Business:

A. Review of Ridership: include no-show Tom Burghardt reviewed Ridership numbers and no-show numbers. Ridership has been increasing, March was the busiest month since covid started. HT will keep plexiglass up for now. Buses are disinfected at the end of each day and in-between shifts. HT is looking for new dispatching software to replace Routematch.B. Customer Survey Annelise shared the results of the customer survey. 67 passengers completed the survey. Positive feedback was received overall. 2020-21 Annual Report was also shared. MSU Students will be conducting a survey while riding on buses for 2 weeks in July. Annelise also shared new trolley and beach express routes, dates/hours of operation. Signs and window decals are being made. New billboard for Beach Express on M104 at 144th Ave.

C. Ridership Recommendations/Concerns Expanding hours was suggested. On average there have 2 trips to Mercy Health-Lakes per day in April.

D. Ridership Complaints Tom reviewed 3 ridership complaints

6. Finance Report: Scott Borg reviewed the Finance report, which was included in packet. Reviewed Rider statistics against the National trend.

7. Operations Supervisor Report: Tom Burghardt On Time % 99%.

Tom Burghardt also reviewed monthly complaints & Rider Comparison.

8. Transportation Director Report: Scott Borg discussed Covid-19 cases in April, 12 cases.

Routematch dispatch software will be studied and replaced. Harbor Transit is in the middle of the FTA Triennial Audit, should be complete by mid-July. Description of new safety committee goals. Request for new LAC board Member. A description of the job was requested.

9. General Comments/Discussions from LAC members New 2022 calendars need to be posted on buses. Suggestions for unscented disinfectant. Drivers need to post their names, maybe electronic sign. Closed for Memorial Day.

10. The Local Advisory Committee’s next meeting is scheduled for Wednesday, August 17, 2022,

1:15pm at the Grand Haven Community Center

11. Adjournment at 2:16 PM.

Attachments presented to the LAC Council:

 Harbor Transit Local Advisory Council Meeting Minutes 02/16/2022

 Harbor Transit Local Advisory Council 2022 Meeting Schedule

 Ridership Report

 HTMMTS Board Meeting Minutes March 23, 2022

February 16, 2022 Local Advisory Council Meeting Minutes

HARBOR TRANSIT MULTI-MODAL TRANSPORTATION SYSTEM
LOCAL ADVISORY COUNCIL MEETING
MINUTES
February 16, 2022 at 1:15 P.M., GH Community Center

Meeting called to order by Carrie Uthe, Chairperson at 1:18PM

Members Present:
Chrysteen Moelter-Gray
Warren Roosen
Ray Harz
Norman Cunningham
Christina Shannon
Carrie Uthe

Non-Members Present:
Angie DeVries – Grand Haven, MI,
Lisa Greenwood – Grand Haven, MI,
Heather Phillips – Grand Haven, MI

Harbor Transit Staff:
Scott Borg, Transportation Director
Dana Appel, Finance/Compliance Director
Tom Burghardt, Operations Supervisor
John Phillips, Safety & Training Coordinator
Teresa Dreese, Lead Dispatcher
Annelise Walker, Marketing Coordinator
Trina Robinson, HTMMTS Finance Consultant

Chairperson motioned to amend the LAC Meeting Minutes on November 10, 2021 to read HTMMTS LAC meeting minutes changed from meeting agenda and approve.
Moelter-Gray 1st – Cunningham 2nd

General Business / Call to Audience

New Name: Local Advisory Council (from Committee)

Scott Borg introduced Harbor Transit staff:
Dana Appel, Finance/Compliance Director
Tom Burghardt, Operations Supervisor
John Phillips, Safety & Training Coordinator
Teresa Dreese, Lead Dispatcher
Annelise Walker, Marketing Coordinator
Trina Robinson, HTMMTS Finance Consultant

Tom Burghardt provided Rider Comparison 2016-Feb 16, 2022

Dana explained funding increases and % of increases of new Infrastructure Investment and Jobs Act (IIJA) Funding

Dana explained funding increases and % of increases.
Revenue Report and current budget was provided

Council will determine to questions on the survey.
Should have survey ready by March 31, 2022.
Drop surveys off at Four Points, to be filled out.
Last survey covered Fare increase and interest in Beach Express

Review of Local Advisory Council Membership and Term Dates.

Council requires 10 members. Still need three members at large and representative from Spring Lake Village

Chrysteen Moelter-Gray-term expires Nov 2024 represents Momentum?
Warren Roosen-term expires Nov 2022, represents Ferrysburg
Ray Harz-term expires Nov 2024, member at large
Norman Cunningham-term expires Nov 2024, member at large
Christina Shannon-term expires Nov 2023, represents Four Points
Carrie Uthe-term expires Nov 2024 represents Spring Lake Township

Fare increase was explained along with RMPay system. This will require switching to the Cloud to run RouteMatch.
A minimum of three months advanced notification will be given to passengers before increase is implemented.
Cash payments will be accepted at the Harbor Transit office only.

Discussion on how to communicate with council member and the area/organization they represent. Scott suggested Council members attend HTMMTS Board meeting.

Discussion regarding how council members would like to receive meeting packets.

If there are passengers causing trouble, the driver should radio in, other passengers should call 911. Cameras on buses will record any situation that may occur.

Dana discussed Revenue Report and current budget

Tom discussed new buses are on order, staff shortages, COVID, and the challenges for the staff.

Scott, Transit Director discussed the new building update: still looking for land, $13.8 Million for the new building.

Linking with MATS, looking for a name for that new service.

Current employees: 10 fulltime & 20 part-time, previous 10 FT & 50 PT.

Momentum Center pickup times were discussed.

Link with MATS at Mercy Health at the Lakes the catch MATS bus or GoBus. Need to educate staff and passengers on how to use the service.

Scott stated to maintain old punch fare cards – do not expire.

Suggested to schedule round trip when calling for initial pickup.

Grand Haven Bridge will resume construction March 1st.

The Local Advisory Committee’s next meeting is scheduled for Wednesday, May 18, 2022,
1:15pm at the Grand Haven Community Center

Meeting was adjourned at 2:35 by Carrie Uthe

February 16, 2022 Local Advisory Council Meeting Agenda

Harbor Transit Multi-Modal Transportation System (HTMMTS) Local Advisory Council Meeting Agenda
February 16, 2022 at 1:15 P.M., Grand Haven Community Center

1. Meeting called to order. Carrie Uthe, Chairperson

2. Roll Call

  • Chrysteen Moelter-Gray
  • Warren Roosen
  • Ray Harz
  • Norman Cunningham
  • Christina Shannon
  • Carrie Uthe

3. Approval of the November 10, 2021 Meeting Minutes

4. General Business / Call to Audience

5. General Business:

A. New Name: Local Advisory Council

B. Introduction of New Administrative Employees

C. Review of Ridership: include no-show

D. Infrastructure Investment and Jobs Act (IIJA) Funding

E. Customer Survey

F. Review of Local Advisory Committee Membership and Term Dates

G. Fares

H. Meeting Member/Format and Suggestions/Ideas

I. Ridership Recommendations/Concerns

6. Finance Report: Dana Appel

7. Operations Supervisor Report: Tom Burghardt

8. Transportation Director Report: Scott Borg

9. General Comments/Discussions from LAC members

10. The Local Advisory Committee’s next meeting is scheduled for Wednesday, May 18, 2022, 1:15pm at the Grand Haven Community Center

11. Adjournment

Attachments:
Harbor Transit Local Advisory Council Meeting Minutes 11/10/2021
Harbor Transit Local Advisory Council 2022 Meeting Schedule
Ridership Report
HTMMTS Board Meeting Minutes January 26, 2022

Local Advisory Council 2022 Meeting Schedule

Harbor Transit Multi-Modal Transportation System
Local Advisory Council
2022 Meeting Schedule

  • February 16, 2022 at 1:15 PM, Grand Haven Community Center
  • May 18, 2022 at 1:15 PM, Grand Haven Community Center
  • August 17, 2022 at 1:15 PM, Grand Haven Community Center
  • November 16, 2022 at 1:15 PM, Grand Haven Community Center

Please contact Tom Burghardt (tburghardt@harbortransit.org) or at 616-842-
3220 ext. 3 or Teresa Dreese (tdreese@harbortransit.org) 616-842-3220 ext. 1 if
you are unable to attend the Local Advisory Council Meeting.

November 10, 2021 Local Advisory Council Meeting Minutes

Harbor Transit Multi-Modal Transportation System
Local Advisory Council (LAC) Meeting Minutes

Wednesday, November 10, 2021
at 1:15 PM., Grand Haven Community Center

Meeting was called to order by Roger White, Chairperson at 1:22 PM.

Members Present: Roger White, Chairperson
Norman Cunningham
Ray Harz
Chrysteen Moelter-Gray
Carrie Uthe
Warren Roosen

Non-Member Present: Christina Shannon – Four Pointes (Council on Aging)

Harbor Transit Staff: Scott Borg, Transportation Director
Dana Appel, Finance & Compliance Director
Tom Burghardt, Operations Supervisor
John Phillips, Safety & Training Coordinator
Annelise Walker, Marketing Coordinator

Harbor Transit Staff Not Present: Melvin Barkley, Operations Director

Chairperson motioned to move item 5.H. introductions of new Operations Director and Operations Supervisor to item 3.

Minutes of the February 9, 2021 HTMMTS LAC meeting approved. Motion by White. All approved.

Discussion of ridership numbers. 2016 to present. COVID has cut ridership by 50%. Ridership has plateaued the last three months.

Operations Supervisor shared HT has accepted for a PILOT program from MDOT for 1 new bus. HT has ordered (3) of this type of bus and expects delivery within 4-6 months.

Discussion of 2023 Vehicle Accessibility Plan. Dana requested that the minutes reflect that as of, today, November 10, 2021 the LAC membership is down by four. Our fleet has been reduced by 3, fair structure is now a two-tiered structure with no price increase for day in advanced ride request. HT has placed an ad in the Grand Haven Tribune, on our website and shared with the local municipalities of the open positions. White motioned to approve second by Uthe.

Carrie Uthe was elected new Chairperson for 2022. Nominated by Moelter-Gray. All approved.

2022 meeting dates were approved as presented. Motioned by White. All approved.

Discussion and recommendations of how to increase ridership. Christina shared residents of Four Pointes are not riding HT due to COVID concerns and too many students riding.

Roger White announced he was resigning from the HTMMTS Local Advisory Committee. All members and Staff thanked him for his time of serving on this committee and wished him well.

Meeting adjourned at 2:42 pm. White motioned. Second by Uthe.