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Website and Mobile Application Use Privacy Policy

Website and Mobile Application Use Privacy Policy

Who We Are:
Harbor Transit is the public transit system in Northwest Ottawa County serving the City of Ferrysburg, City of Grand Haven, Grand Haven Township, Village of Spring Lake, and Spring Lake Township. To find out more about us, please visit our website at www.harbortransit.org.
This Privacy Policy is incorporated by reference into the Harbor Transit Terms of use. The term Lakeshore Go, Via, Company, we and us includes Harbor Transit Multi-Modal Transportation System (Harbor Transit) and (Via Transportation), Inc. and our affiliates and subsidiaries.
This policy explains how Harbor Transit and Via may:
• Collect
• Use,
• And disclose information we obtain through the Service.

The “Service” means any website, mobile application, or Internet service under Via or Harbor Transit’s Control, whether partial or otherwise, in connection with providing Via or Harbor Transit’s online platform. Each reservation a user makes with Harbor Transit on the Service is a “Reservation,” and each ride taken through a Reservation is a “Ride.” “Member” means any such individual who uses the Service to make Reservations and takes Rides.

What Information do we collect?

If you are visiting www.harbortransit.org to browse through our website, download information or read pages, we will gather and store certain information about your visit automatically. This information will not identify you personally.

We do not use this data for commercial purposes, nor do we distribute, in any way, any of the information we gather.

The only information we automatically collect and store is the following information about your visit:

1. Fully Qualified Domain Name (Domain Name), of your Internet Service Provider (ISP) and/or your computer, if your computer has a domain name specifically assigned to it.
2. IP Address (the number that is automatically assigned to your computer whenever you are surfing the web) from which you access our website.
3. Browser Type (Internet Explorer, Firefox, Safari, Opera, etc.)
4. Operating System, you use to access our site (Windows OS, Macintosh OS, Linux, etc.)
5. Date and Time you accessed our site.
6. Pages you visited Uniform Resource Locator (URL) of the page you started from (for example: google.com), that linked you to our Web site, if you did not access our page by typing in www.harbortranit.org
We use this information to help make our site more useful to visitors. Learning about the number of visitors to our site and the types of technologies they use helps us to improve the Web site and the services we offer. In order to accomplish these goals, we are constantly conducting statistical analysis of the data we collect and are aggressively improving our hardware and software to meet the public needs.

Using Harbor Transit’s Online Forms:
How Voluntarily Provided Information is Used:

We collect information from you when you subscribe to our text alerts, apply for a job, contact us, or use any of our online forms.

If you voluntarily send us information, i.e. you fill out a form requesting information, it will be used for governmental purposes only. These purposes could include, without limitation, helping us respond to your request for information; to look into a problem you are bringing to our attention; or to keep lists of interested people (e.g. prospective vendors or employees). We will not rent or sell information identifying you as a particular person (name, address, phone number, etc.) to third parties without your expressed permission. We will also not disclose credit card information, except for purposes related to your credit card transaction, with your permission, or as required by Michigan Law.

Any of the information that we collect from you may be used in one of the following ways:

• To personalize your experience: Your information helps us to better respond to your individual needs.
• To improve our website: We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
• To process forms: When using forms on our site, as appropriate, you may be asked to enter your: name, email address, mailing address, phone number, and other personnel information appropriate to the form. Your information whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason, without your consent, other than the expressed purpose of the form submitted.
• To send email confirmations: The email address you provide in our online forms will only be used to send you information and confirmations.
• To send text alerts: If you decide to opt in to our text alert list, you will receive text alerts that may include updates and service related information.

How do we protect your information?

We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and encrypted into a data base, accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser, that enables the sites or service provider’s systems to recognize your browser and capture and remember certain information.

If you use any forms on our site (e.g., employment application, standing order form, etc.), you will be saving your name, email address and other information in cookies.

Embedded content from other websites:

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). These websites may collect data about you, use cookies, embedded third-party tracking, and monitor your interaction with the content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Do we disclose any information to outside parties?

Harbor Transit does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include the trusted third parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, and safety.

Third Party Links:

At Harbor Transit’s discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

Children’s On Line Privacy Protection:

Protecting the privacy of minor children is especially important. For that reason, we do not knowingly collect or solicit personnel information from anyone under the age of 18 without verifiable parental consent. If you are under 18 years of age, please do not access our site or app at any time or manner without parental consent.

On Line Privacy Policy Only:

This on line privacy policy applies only to information collected through our website or app and does not apply to information collected offline.

Your Consent:

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy:

If changes are made to our privacy policy, changes will be made and put on our website at www.harbortransit.org.

2023-2024 Bi-Monthly Regular Board Meeting Dates

Fiscal Year 2023-2024 Bi-Monthly Regular Meeting Dates

The Harbor Transit Multi-Modal Transportation System Board of Directors will regularly meet bi-monthly at the following dates and locations. The meetings will begin at 4:30 pm.

November 15, 2023*: City of Grand Haven, 519 Washington Avenue, Grand Haven, MI 49417

January 24, 2024: Grand Haven Charter Township, 13300 168th Avenue, Grand Haven, MI 49417

March 27, 2024: Spring Lake Township, 102 West Savidge Street, Spring Lake, MI 49456

May 22, 2024: City of Ferrysburg, 17290 Roosevelt, (use Ridge Road entrance) Ferrysburg, MI 49409

July 24, 2024 Village of Spring Lake Administrative Offices, 102 West Savidge Street, Spring Lake, MI 49456

September 25, 2024: City of Grand Haven, 519 Washington Avenue, Grand Haven, MI 49417

(*) Denotes the Third Wednesday due to Thanksgiving

August 31, 2023 Special Board Meeting Minutes

Harbor Transit Multi-Modal Transportation System (HTMMTS) Special Board Meeting Minutes August 31, 2023
Ferrysburg City Hall

Meeting Called to Order by President Craig Bessinger at 4:03 PM.
1. Roll Call
Present: Craig Bessinger, Chris Burns, Bill Cargo, Bill Cate, Gordon Gallagher, Deanna McIntyre, Kevin McLaughlin, & Will Whittemore.
Absent: Ashley Latch, Cathy Pavick & Joel TePastte.
Also Present: Scott Borg, HTMMTS Director; Dana Appel, Finance and Compliance Director; Bob Sullivan & Todd Anthes, Attorneys (Scholten Fant).

2. Approval of July 26, 2023 HTMMTS Board Meeting Minutes:
Motion to approve by McLaughlin, second by Burns. Motion carried.

3. Additions/Corrections to the Agenda:
Borg requested an adustment to the agenda, splitting Item 7, New Business, into two separate items to allow for a closed session. Motion to aprove by Burns, second by McLaughlin. Motion carried.

4. Approval of Regular Agenda: See Item 3

5. General Business / Call to Audience: None

6. Motion to go into Closed Session: No audience was present, so no motion
required.

7. New Business:
a. Potential Purchase of Real Property MCL 15.268(d)
b. Consider Option of Legal Counsel (MCL 15.268(h)

8. New Business:
a. Discussion/Action on 172nd Ave Property. Moved to authorize Harbor Transit legal counsel to purchase parcel nos. 70-03-33-300-067 and 70-03-33-300-13 up to 2 million plus closing costs. Agree to pay Shape Corporation $120,000 with the understanding that the settlement would include an assignment to Harbor
Transit of Shape’s rights under the Buy and Sell Agreement. Motion by McLaughlin, Second by McIntyre. Motion carries.
b. Board Member Comments: None.

Meeting Adjourned at 5:02 PM

The next regularly scheduled board meeting will be held on September 27, 2023 at 4:30 PM at the City of Grand Haven, 519 Washington Avenue, Grand Haven, MI 49417.

September 26, 2023 Board Meeting Agenda

Harbor Transit Multi-Modal Transportation System (HTMMTS) Board Meeting Agenda

Grand Haven City Hall
519 Washington Ave., Grand Haven, MI 49417
September 27, 2023 AT 4:30 PM

1. Meeting Called to Order

2. Roll Call

3. Additions/Corrections to the Agenda

4. Public Hearing;
a. PUBLIC HEARING: Review of public comments about reinstatement of fares.

5. Close Public Hearing

6. General Business/Call to Audience

7. Consideration for Approval of Consent Agenda:

a. Approval of August 31, 2023 HTMMTS Special Board Meeting Minutes
b. Approval of Regular Agenda
c. Approval of Payable Warrant
d. File/Receive Financial Report
e. Approval of FY2023 Final Amended Budget
f. Review FY2023/24 Budget pre-implementation review of budget.
i. Capital Projects
ii. COLA-Wage Scale
iii. Goal Targets
g. Approval of Fiscal Year 2023-24 Bi-Monthly Regular Meeting Dates.
h. Approval of MERS HCSP agreement amendment and contribution addendum.
i. Approval on John Phillips LAC representative At Large Member.

8. Old Business
a. Discussion/Update on 172nd Property
b. Discussion on Harbor Transit/Muskegon Area Transit meet point at Trinity at the Lakes.
c. Discussion/Action of reinstatement of passenger fares.

9. New Business
a. Discussion/Action On Executive Director Pay increase.
b. Discussion Action on Executive Director Employment Agreement.
c. Discussion/Action to elect or re-elect HTMMTS Board Officers: President, Vice President,
Secretary, and Treasurer.
d. Discussion Update on LAC Meeting that occurred on August 16, 2023.

10. Reports
a. Marketing Report- Annelise Walker
b. Operations Report -Tom Burghardt Jr.
c. Transportation Directors Report – Scott Borg

11. Board Members Comments
Craig Bessinger
Bill Cargo
Ashley Latsch
Kevin Mclaughlin
Joel TePastte
Christine Burns
Gordon Gallagher
Cathy Pavick
Bill Cate
Deanna McIntyre
Will Whittemore

Next regularly scheduled Board Meeting will be held on November 15, 2023 at 4:30 PM at the City of Grand Haven, 519 Washington Avenue, Grand Haven, MI 49417.

August 16, 2023 Local Advisory Council Meeting Minutes

Harbor Transit Multi-Modal Transportation System
Local Advisory Council Meeting Minutes

August 16, 2023, at 1:15 P.M., Central Park Place

1. Meeting called to order at 1:15 p.m. by Carrie Uthe, Chairperson

2. Roll Call by the Board Chair

  • Norman Cunningham – present
  • Angie Devries – absent
  • Lisa Greenwood – present
  • Ray Harz – absent
  • Chrysteen Moelter-Gray – present
  • Heather Phillips – present
  • Warren Roosen – absent
  • Christina Shannon – present
  • Carrie Uthe – present
  • Sarah Wheeler – present

3. Amend Agenda – Motion by Moelter-Gray to amend agenda to discuss the passing of Council Member Warren Roosen, Greenwood second.

4. Call to Audience – No comments.

5. General Business:

a. Approval of the May 17, 2023, Meeting Minutes – Motion by Greenwood, second by Wheeler.

b. Discussion/Action, Status of Mr. Ray Harz – Burghardt cannot reach

Harz regarding his status as a council member. Motion to remove
Harz from Local Advisory Council by Cunningham, second by Moelter-Gray.

c. Discussion/Action, Status of Mr. Warren Roosen – Burghardt shared the passing of Roosen. Motion to remove Roosen from Local Advisory Council by Greenwood, second by Shannon. Uthe requested Harbor Transit recognize both Harz and Roosen for their years of service to the LAC. Burghardt will begin recruitment for the open council seats. Borg notified Council of interest by John Phillips’, former Safety & Training Coordinator of Harbor Transit. Uthe will reach out to City Manager Bessinger regarding open Ferrysburg seat.

d. Discussion, Viability of HTMMTS connection with MATS – Burghardt and Borg shared progress and ridership numbers for the MATS connection. Discussion occurred – Trinity Health does not charge for stop location; Grand Haven Area Community Foundation (GHACF) does not currently assist, Appel will contact GHACF; Justice 40 population in Muskegon County; support letter for connection site will be sent to Senator Victory’s office; Greenwood noted concerns that the connection was too hard for her; Phillips noted she would like to try the connection; Uthe noted she does not want to see the connection ended, as it is too new.

e. Discussion, Notice of Public Hearing to Reinstate Fares – Burghardt shared the public notice information regarding reinstating fares, approximate start date in November. Walker further discussed the public hearing information and survey. Appel noted the Board will take action in September. Uthe asked about the new, electronic dispatching system. Borg estimated implementation date of system in mid-November. No comments made on fare reinstatement.

6. Reports

a. Operations Report – Burghardt shared operation numbers and report. Borg shared Coast Guard weekend ridership numbers. Burghardt complimented staff on great service provided during the Coast Guard Festival. Greenwood, Wheeler, and Uthe noted use of Harbor Transit during Coast Guard week and positive experiences. Cunningham shared positive interaction with bus operator and how much the operator likes the work he does for Harbor Transit. Greenwood shared that she was no-showed twice, as the operator went to wrong location for pickup. Phillips shared concerns with a frequent rider’s hearing and the same rider trying to board busses without scheduling a ride.

b. Marketing Report – Walker shared initiatives and marketing updates. Uthe shared Nextdoor app consideration.

c. Finance Report – Appel shared financial update: healthy position, expect expenses to end year up by 4%, and no concerns with negative net position.

d. Transportation Directors Report – Borg shared updates on grants and new dispatch software. Further discussion occurred regarding what agencies use the dispatching software Via. Uthe asked about property purchase. Borg noted an update would be provided soon.

e. Board Members’ Comments
• Moelter-Gray noted that the return to fare collection was to be expected. Moelter-Gray also noted she would hate to see the MATS connection dropped, as it needs to be nurtured.
• Wheeler noted agreement with Moelter-Gray and stated she does not want to disenfranchise people who use the MATS connection site, adding it would be a disservice to end it.
• Phillips noted that getting out into the community is what keeps her going and less depressed.

• Uthe will speak on the MATS connection site, during public comments, at the next Spring Lake Township meeting.

Motion by Wheeler for the LAC to support the MATS connection site, second by Moelter-Gray.

7. Adjournment – meeting adjourned at 2:28 p.m.

Next regularly scheduled Harbor Transit Local Advisory Committee meeting will be held on November 15, 2023, at 1:15 p.m., at Central Park Place.